Returns & Exchanges
At British Grocery, we strive to deliver the finest UK flavors to your door; however, due to the perishable nature of food items, we can only accept returns on non-perishable goods or damaged products within 14 days of delivery.
Contact Support
Email our customer service team with your order number and photos of the items you wish to return or report as damaged.
Wait for Authorization
Our team will review your request within 48 hours to ensure it complies with food safety regulations and issue a Return Merchandise Authorization (RMA) if applicable.
Secure Packaging
Place the unopened, original British goods into a sturdy shipping box with the RMA form included to prevent damage during transit.
Receive Refund
Once your return is received and inspected at our warehouse, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing